Setup Questions
Billing and Account Info
- How do I control who gets emails from Rotunda Software?
- What does “unlimited tech support” include?
- How does billing for text messaging work?
- Are there any additional fees?
- What is the difference between the Online and Plus Editions?
- Can I have set up a separate contact for billing? What are they able to access?
Trial Information and Licensing
- Do I need to use the full 30 days of my trial before I purchase?
- Can I use save the trial information I entered once I license?
- What are the limitations of a trial?
- How are MSP and VSP different?
- MSP Scheduling Tip: Use the Scheduling Roadmap for guidance on every step of the scheduling cycle
- MSP Scheduling Tip: Get personalized help setting up the Web Terminal for your church
Installation
- How many schedulers can use MSP?
- MSP: Scheduling Features and Who Can Use Them
- MSP Scheduling Tip: Transfer MSP to a new scheduler
- MSP Scheduling Tip: Help fellow schedulers by sharing MSP with other churches
- How can an administrator install MSP on their computer?
- How do I uninstall MSP from one computer install it on a different one?
Database Questions
- What does cloud-based mean? Does the Online Edition still come with a downloaded component?
- Where is MSP on my computer?
- I made a mistake. Is there a way to undo? (Restore from Auto Backup)
- Execution Error when using the Filter box
- How can I send a screenshot to tech support?
- MSP Scheduling Tip: Allow multiple people to run MSP at the same time
Volunteers
- MSP Scheduling Tip: Ensure volunteers get scheduled at their preferred services
- MSP Scheduling Tip: Filter and sort your volunteers
- Do you have any resources that I can share with my volunteers to train them on using the Web Terminal?
- MSP Scheduling Tip: Change the word "Volunteer" to a term that better fits your church
- MSP Scheduling Tip: How to tell if a volunteer has been flagged to be scheduled more often than others
- MSP Scheduling Tip: Quickly find a volunteer in a list by typing his or her name
Custom Fields
Families
Ministries & Subdivisions
- How can I add a ministry to MSP?
- Can I use MSP to schedule Adoration?
- When should I use subdivisions instead of labels?
- MSP Scheduling Tip: Create ministry folders to stay organized
- MSP Scheduling Tip: Keep assignments in particular ministries private
- MSP Scheduling Tip: Easily schedule your church's choir with MSP
Overview and Setup Videos
- Bird's Eye Overview (Video)
- Creating Ministries (Video)
- Labelling Positions (Video)
- Using Titles (Video)
- Creating Service Times (Video)
- Creating Volunteers (Video)
Synchronization and Importation
Synchronization with Management Software
- Syncing with Management Software (Video)
- What programs does MSP synchronize with?
- My church management program isn’t on the list of program MSP syncs with- can you add it?
- Why can’t the “Auto Detect” button find my church management program database?
- Why do I see everyone in my database during the synchronization?
- During synchronization I get a "[Microsoft][ODBC Driver Manager] Invalid string or buffer length" error.
Importing from Files
Scheduling Questions
Scheduling Videos
- Posting and Printing Schedules (Video)
- Scheduling 201: Running Your Next Schedule (Recorded Webinar)
- Painless Ministry Scheduling
- Scheduling 101: The MSP Scheduling Cycle (Recorded Webinar)
- Coordinate Ministries and Avoid Conflicts (Webinar Recording)
- Effective Ministry Scheduling (Webinar Recording)
Scheduling Preferences
- Scheduling the same volunteer on multiple (but not all) services in a week
- MSP Scheduling Tip: Avoid conflicts by disabling profile request forms while scheduling
- MSP Scheduling Tip: Using the preferred serving frequency setting on a "by ministry" basis
- How can I ensure that people are not scheduled two weeks in a row?
- How can I allow volunteers to be scheduled for two positions at one service?
- Scheduling one person for multiple postions
Scheduling Families
- MSP Scheduling Tip: Add a can't serve time to an entire family at once
- MSP Scheduling Tip: Allow some families to be split up in ministries that are marked to have families always scheduled together
- Options to schedule Families together
- How do I ensure that a family is always scheduled together?
- How do I ensure that family members are not scheduled at different times on the same weekend?
- How can I schedule family ministers that attend mass together but do not want to serve together because of watching small children?
Creating a Schedule
- Remove a position from all services on an open schedule
- MSP Scheduling Tip: A guide to color-coding on the schedule
- MSP Scheduling Tip: Focus on a particular ministry when viewing the schedule
- MSP Scheduling Tip: Easily move an entire service to a different day
- MSP Scheduling Tip: Removing a single position from a service on a schedule or schedule skeleton
- Is it possible to have two live schedules at one time?
Auto-Scheduler
- What is historical data, and why would I want to clear it (or not)?
- MSP Scheduling Tip: Auto-schedule just particular ministries and service times
- Can I schedule just one ministry at a time?
- How can I remove all of the auto-placed positions at once?
- How can I leave services unfilled in the schedule so I can go back and manually schedule them later?
- Why are some positions left unfilled in my schedules?
Distribution Questions
- Using the Distribution Report to add a position for volunteers to maintain balance
- Using the Distribution Report to remove a position for volunteers to maintain balance
- MSP Scheduling Tip: Using the Ministry Distribution Report to ensure a fair distribution of services
- How can I set up MSP so volunteers are more fairly distributed across service times?
- How can I see all the days one particular person was scheduled?
- Why are some people getting scheduled twice before others are scheduled once?
Scheduling Conflicts
Exporting Schedules
- MSP Scheduling Tip: Save your export settings when printing or posting schedules
- MSP Scheduling Tip: Rearranging the order in which ministries appear on schedules
- Can I export a separate schedule for weekend and weekday services?
- Do my volunteers always have to be alphabetized in my exported schedules?
- Can I customize the schedules that are generated to our own special format?
- Can I include phone numbers after the names of my ministers in exported schedules?
Editing Existing Schedules
- MSP Scheduling Tip: Easily adjust the number of volunteers or ministries needed on an existing schedule
- MSP Scheduling Tip: Easily add a new recurring service time to an existing schedule
- Can I add services or change ministry requirements after I generate a schedule?
- Question: removing volunteers, but not their assignments
Attendance Tracking
Rotational Scheduling
Preassignments
- How do I schedule a volunteer once per month?
- MSP Scheduling Tip: Accommodate specific schedule requests for future schedules prior to generating a schedule skeleton
- MSP Scheduling Tip: Exporting a list of your preassignments
- Rotational Scheduling (Video)
- How can I preassign a volunteer for just one particular date?
- How do I set up a volunteer to be scheduled exactly one time every week?
Teams
- How can I generate a list of teams for a particular ministry, or a list of all my teams?
- How can I schedule two teams to rotate automatically every other week?
- Weekly team rotations are NOT showing up on the monthly services
- Team won't get scheduled because 1 of the people is not available...
- Why is it that if someone on a team requests dates of unavailability the scheduler does not honor these and still schedules them?
Communication
Emailer
- MSP Scheduling Tip: Emailing new volunteers to introduce them to MSP
- Why are some of my emails ending up in volunteers' Spam/Junk folders?
- MSP Scheduling Tip: Manage your volunteers' automatic email settings from their profiles
- MSP Scheduling Tip: Using filters to group volunteers matching certain criteria
- MSP Scheduling Tip: Copying and pasting text within MSP
- MSP Scheduling Tip: Sending an email to only those ministers scheduled at a specific service
Text (SMS) Messaging
Automatic Reminders
- How do I know if automatic emails are going out or if a specific volunteer got an automatic email?
- How can I turn on automatic email reminders?
- MSP Scheduling Tip: Update the "From address" used for automatic emails
- MSP Scheduling Tip: Personalize automatic emails sent through MSP
- Is there any way to make the automatic emailer send out the available positions letter on more than one day?
- How can I send an email to volunteers to let them know of pending swaps for the coming weekend?
Offline Volunteers
Web Terminal
Web Terminal Videos
- The Web Terminal for Volunteers (Video)
- Updating Your MSP Profile for Volunteers (video)
- Web Terminal for Ministry Leaders (Video)
- Managing the Web Terminal (Video)
- Rolling out the Web Terminal: An A-Z Guide (Recorded Webinar)
- 4 Easy Steps to Get Your Church Online (Recorded Webinar)
Web Terminal
- MSP Scheduling Tip: Preview changes in your Web Terminal without opening a web browser
- Host a Volunteer Training Night at Your Church
- How can I customize the text in the Web Terminal to make my messages stand out?
- How can I help a volunteer who is having trouble logging in to the Web Terminal?
- Point volunteers to a tutorial on how to use the Web Terminal
- MSP Scheduling Tip: Easily integrate MSP with your church's website
Web Forms
MSP App
Ministry Leaders
- MSP Scheduling Tip: Easily email just Ministry Leaders
- MSP Scheduling Tip: Keep Ministry Leaders in the Loop
- MSP Scheduling Tip: Edit schedules, track attendance and add new positions using the Web Terminal
- What is the difference between an Admin to MSP, and a Ministry Leader?
- How do I set up Admins and Ministry Leaders?
- How do I assign a Ministry Leader?
Usernames, Passwords and Preferences
- How do I send my volunteers the information they need to login?
- Setting my volunteer password
- How are volunteers assigned their Web Terminal usernames and password?
- How can I send Web Terminal User Names and Passwords to only new volunteers?
- How can I change a volunteer's Web Terminal username and password?
- How can I keep volunteers' contact information private to other ministry members when logged into the Web Terminal?
Schedules on the Web Terminal
- MSP Scheduling Tip: Easily replicate your Live Schedule Posts for a new schedule
- What is the difference between a live schedule and a Live Schedule Post?
- How do I post a schedule to the Web Terminal (online)?
- How can I make sure my church's website always links to the most recent schedule?
- What does "Copy Link to Last" do?
- How can I keep schedules separated and viewable to only volunteers qualified for the particular ministry?
Subs, Swaps and Trading
- MSP Scheduling Tip: Limit sub request emails sent to volunteers
- How can I turn off swap request emails for one volunteer?
- I'd like to try the swap feature but I'm not sure how it works! What happens when a volunteer requests a swap?
- How can I request a sub on behalf of one of my volunteers?
- How can I cancel a Swap (Sub) request?
- How can I set up the Web Terminal so that volunteers can trade positions?
Rosterizer and Mailing Labels
Rosterizer
- Cleaning up Rosters that include a list in one cell
- MSP Scheduling Tip: Exclude certain volunteers' information from rosters and schedules
- MSP Scheduling Tip: Personalizing schedules and rosters
- Rosterizer (Video)
- How can I email or create a roster just for inactive volunteers?
- How can I create a list of volunteers who can serve at a particular service time?
Mailing Labels
Service Planning
Service Planning
- MSP Scheduling Tip: Point volunteers to resources related to their scheduled services
- What is the service plan view?
- How do I edit the service plan?
- How do my volunteers access the service plan?
- How can I keep particular ministry assignments private when looking at service plans?
- Liturgy Plan for Weekends ONLY
Resources
Notes and Sequences
Service Planning Videos
Special Services
Managing Special Services
- Emailing open positions for special services to your volunteers
- How do I add special services to my schedule?
- What is the difference between a "one time only" service and a yearly service?
- How can I create a schedule for just my special services?
- Why are volunteers not able to add a yearly service preference to their profile?
- Why are my special services not showing up on the full schedule online?
Scheduling Special Services
- How do I add special services to the Open Positions section of the app?
- How do I allow all of my volutneers to sign up for a special service without adding that service to their profile?
- How can I remove last years' special services preferences from volunteer profiles?
- Holiday Scheduling (Recorded Webinar)
- How can I leave my special services empty so volunteers can sign up online?
- How do I specify that only particular volunteers are scheduled for my special services?