If your mobile device is displaying an authentication error, please try:
- Clicking the "reload" link displayed in the error message to be redirected back to your church's login screen.
- Updating the app.
- Deleting the app storage.
- Uninstalling and reinstalling the app to reset the connection between your phone and the database.
If problems persist, please check https://rotundasoftware.statuspage.io/ before reaching out to support with your organization id, username, iOS or Android version, and app version for assistance.