Communication

Emailer

• What is a Token?
• A volunteer says they are not getting emails from MSP. How can I check this?
• Why are some of my emails ending up in volunteers' Spam/Junk folders?
• When certain volunteers reply to my emails, their reply is bounced back to them! What is going on?
• MSP Scheduling Tip: Manage your volunteers' automatic email settings from their profiles
• MSP Scheduling Tip: Using filters to group volunteers matching certain criteria

See all 27 articles

Text (SMS) Messaging

• MSP Scheduling Tip: Send text message reminders to volunteers that specifically request to receive them
• What happens if volunteers reply to a text message I send?
• How can I send a text message to a group of volunteers?
• MSP Scheduling Tip: Change when automatic text reminders are sent

Automatic Emails

• How do I remove a volunteer from automatic emails?
• MSP Scheduling Tip: Automatically send emails about open positions in the coming week
• How do I know if automatic emails are going out or if a specific volunteer got an automatic email?
• How can I turn on automatic email reminders?
• MSP Scheduling Tip: Update the "From address" used for automatic emails
• MSP Scheduling Tip: Personalize automatic emails sent through MSP

See all 9 articles

Mailing Labels

• Is it possible to print to a different sized mailing label?
• Can I generate mailing labels for just individuals on the current schedule?

Offline Volunteers

• MSP Scheduling Tip: Print emails that can then be mailed to volunteers without internet access
• Give Offline Volunteers a Printed Copy of the "Schedule Finalized" Email
• Identify and Filter for Offline Volunteers