Setup Questions
Billing and Account Info
- Where can I see my payment history and print a receipt?
- What is the price / cost of the program?
- What is the difference between the Online and Plus Editions?
- How do I purchase? What forms of payment do you accept?
- How do I renew my subscription's maintenance contract?
- Will I be sent an invoice? How do I print an invoice?
Trial Information and Licensing
- Use the Scheduling Roadmap for guidance on every step of the scheduling cycle
- What are the limitations of a trial?
- Do I need to use the full 30 days of my trial before I purchase?
- Can I use/save the trial information I entered once I purchase a subscription?
- Will the information I entered be lost if my trial period expires?
- How can I review the MSP volunteer app during a trial period?
Installation
- Error Message: "MoveFile failed code 183"
- How can an administrator install MSP on their computer?
- How do I uninstall MSP from one computer and install it on a different one?
- How do I install MSP on a new computer?
- How can I see which computers have MSP installed for my subscription and uninstall an installation if necessary?
- How do I uninstall MSP from a computer I no longer have access to?
Database Questions
- Error message: "This app can't run on your PC"
- Error message when opening MSP on a Mac
- Error: “Could not save database at C:/Users/Public/Documents/Ministry Scheduler Pro/. It is possible you do not have access to this folder” with a pop-up from Defender stating Unauthorized changes blocked.
- Where is MSP on my computer?
- Send a screenshot from your computer
- What does cloud-based mean? Does the Online Edition still come with a downloaded component?
Volunteers
- Is there a way to prioritize service preferences?
- What Does It Mean to Mark a Volunteer as Inactive?
- Importing spreadsheets of volunteers as a Web Admin
- How can I set up Enrollment Forms to capture volunteer interest in new ministries only?
- Schedule a group of volunteers with one volunteer profile
- When to set a volunteer as "Sub only"
Custom Fields
Families
Ministries & Subdivisions
- Using titles to make sure you have enough experienced volunteers
- What is block scheduling?
- Using Folders
- How can I combine separate ministries into one ministry with subdivisions?
- Setting up subdivisions
- Setting up labels
Overview and Setup Videos
- Bird's Eye Overview (Video)
- Creating Ministries (Video)
- Labelling Positions (Video)
- Using Titles (Video)
- Creating Volunteers (Video)
- Crash Course for New Admins (Video)
Ministry Specific Setup Recommendations
- Altar Server Ministry Resources
- Cantors and Music Ministry Resources
- Children's Ministry Resources
- EMHC and Communion Resources
- Hospitality Ministry Resoucres
- Offering Counter Resources