Setup Questions
Billing and Account Info
- What is the price / cost of the program?
- What is the difference between the Online and Plus Editions?
- How do I purchase? What forms of payment do you accept?
- How do I renew my license's maintenance contract?
- Will I be sent an invoice? How do I print an invoice?
- Can I have set up a separate contact for billing? What are they able to access?
Trial Information and Licensing
- Use the Scheduling Roadmap for guidance on every step of the scheduling cycle
- What are the limitations of a trial?
- Do I need to use the full 30 days of my trial before I purchase?
- Can I use save the trial information I entered once I license?
- Will the information I entered be lost if my trial period expires?
- How can I review the MSP volunteer app during a trial period?
Installation
- Error Message: "MoveFile failed code 183"
- How can an administrator install MSP on their computer?
- How do I uninstall MSP from one computer install it on a different one?
- How do I install MSP on a second (or third or fourth) computer?
- How can I see which computers have MSP installed for my license and uninstall an installation if necessary?
- How do I uninstall MSP from a computer I no longer have access to?
Database Questions
- Error: “Could not save database at C:/Users/Public/Documents/Ministry Scheduler Pro/. It is possible you do not have access to this folder” with a pop-up from Defender stating Unauthorized changes blocked.
- Where is MSP on my computer?
- Send a screenshot to tech support
- What does cloud-based mean? Does the Online Edition still come with a downloaded component?
- How do I backup my database?
- What options do I have to fix a mistake I made in my database or schedules?
Volunteers
- How do I import my MSP volunteers into a Unison group?
- When to set a volunteer as "Sub only"
- Edit a large group of volunteers at the same time
- Entering multiple email addresses for one volunteer
- Quickly find a volunteer in a list by typing his or her name
- Customizing the "Quick view" in the Volunteers pane
Custom Fields
Families
Ministries & Subdivisions
- How can I combine separate ministries into one ministry with subdivisions?
- Setting up subdivisions
- Setting up labels
- Tips for Clustered Parishes
- How can I define the different roles I want a volunteer to perform in a ministry?
- How can I add a ministry to MSP?
Overview and Setup Videos
- Bird's Eye Overview (Video)
- Creating Ministries (Video)
- Labelling Positions (Video)
- Using Titles (Video)
- Creating Service Times (Video)
- Creating Volunteers (Video)