Using email templates


Template emails can be used when you want to send the same email over and over. 

Preconfigured templates

MSP includes built-in, preconfigured templates for emails schedulers often need throughout the scheduling cycle.

  1. Go to the Announcements pane
  2. Click on the “+” button 
  3. Hover your cursor over "Templates" in the drop-down menu
  4. Click on “Preconfigured” to see the list of available templates. 

Introductory emails are sent to volunteers when you first begin using MSP:

  • Intro Email: Update Request
  • Intro Email: First Schedule
  • Intro Email: Leaders

Scheduling emails help you to gather volunteer updates, send out the finalized schedule, and follow up with no-shows: 

  • Availability Update Request
  • Availability Update Reminder
  • Schedule Finalized
  • No-Show Follow Up

Access emails help volunteers access their account, reset their password, or download the mobile app: 

  • Send User Login
  • Reset User Password
  • Mobile App

When using a template, you can add or change the text as needed by simply selecting the desired email and making the desired changes. 

Note: Scheduling services in English and Spanish? We have Spanish-language templates available, too!

Personal templates

You may also create your own templates that will be stored to your profile by creating an email and then selecting “Save as template” from the drop down menu in the lower left.


Note that these templates are accessible only to you, and other users of your subscription will not have access to any custom templates you create. To access your saved templates, click on the “+” button at the top of the Announcements pane, hover your cursor over "Templates >" in the drop-down menu, and select “Saved.”

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