Sending emails and viewing the engagement report

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The MSP administrator at your church manages the access you need to accomplish the tasks in the article below. If you cannot access a feature or are having trouble, please contact your MSP administrator for further assistance.

1. Sign in to your account on your church's Web Terminal

2. Go to the Admin tab

3. Click on the Announcements icon mceclip0.png on the left

Composing your email

Click the green Compose button and select Email to begin and email announcement. 

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All emails must have 3 components: 

A. Recipients

By default, the recipients will be all volunteers in your ministries (ministries where you are declared a Ministry Leader). You can remove this option by clicking the x, and then choose from a drop down of all of your ministries to send to just one ministry, or being typing the names of individuals who you want included in your email. 

You can further limit recipients using the "But only send to volunteers who pass this filter" box to apply filters. 

B. Subject

The subject can contain tokens, like {{FirstName}} to help fill in custom information for each volunteer and make it stand out. 

C. Body

The body will contain all of the content of your email, including any tokens you wish to include. You can use the formatting bar along the top of the email body window to further stylize the text, including bold, italics, hyperlinks, and font size. 

Sending your email

Once you have composed our email, click the Preview button to set the token options, see what the email will look like, and who it will go to. Clicking on the name of a volunteer will fill in the tokens with information for that volunteer. 

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Once you like the way your message looks, click "Send # emails" to send those volunteers the email shown in the preview. 

Alternately, you can choose "Save as draft" to save the message until you are ready to send it. 

Viewing the engagement report

After sending an email, it will appear in the Announcements pane. 

Clicking on the title of the email will show you the contents of that email and the list of recipients. 

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Clicking on the green bar will show you the engagement report, which will show you who opened the email, who has not, and if any emails bounced. 

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