Send a screenshot to tech support

Sending a screenshot can be done using the built-in programs on your computer:

On a PC, hold the Ctrl key and push the "Print Screen" or "PRT SC" button in the upper right-hand corner of your keyboard. 

Then, open a program that handles pictures, like Word, and paste the image into the document. Save the document and attach it to an email that describes the problem you are having to [e-mail]. 

On a Mac, hold Shift + Command + 4 and you will see "crosshairs" - drag these around the item you want to take a screenshot of and this will be saved automatically on your desktop.  Attach this to an email to [e-mail].