If you are entering your code and receiving a message that it is incorrect, there are a couple steps you can take to trouble shoot the situation.
- Try copy and pasting the text, being careful to check that you are not selecting an extra space along with the code characters.
- If you are still receiving the error, type the code in by hand instead of copy and pasting. Sometimes, when the code is copied, an extra space is included which makes the code invalid. When typing, be sure to include the hyphens!
- Double check that you are typing in the correct characters. Sometimes I’s are mistaken for 1's. If you are unsure about a character, call or email tech support and we will be happy to verify your code for you.