Each volunteer is scheduled in order to distribute the services in each ministry (and subdivision) fairly among all volunteers in the ministry. If you notice that some volunteers are being scheduled more or less often than other volunteers in their same ministries, some common causes of such imbalances are:
- The two volunteers being compared are qualified for different ministries and as a result of their differing loads in their other ministries they are being given a different number of services in the ministry or ministries which they share. By default, Ministry Scheduler Pro gives more services in a ministry to those volunteers who have a smaller load in the other ministries for which they are qualified to serve. You may override this behavior and indicate that each qualified volunteer should be scheduled exactly the same number of times in a particular ministry by checking the "Schedule this ministry autonomously" option for the ministry.
- The two volunteers being compared have different service time preferences. If one service time is in particularly high demand, volunteers with that service time preference may not be scheduled as often as those who have selected a service preference that not many other volunteers have selected, especially if the volunteers' "Schedule only at these times" option is turned on. This imbalance is a natural result of needing to fill all the positions in the low-demand services with a limited number of volunteers while having too many volunteers to fill the positions in the high-demand services.
- One of the volunteers has a single-date-range can't serve time that spans a significant portion of the schedule, or many smaller can't serve times. When a volunteer has can't serve times during the schedule, the scheduler will give that volunteer fewer services to account for this vacation time.
- One of the volunteers belongs to a family which has its "Never schedule this family without all of its members" option turned on. Turning this option on can cause a volunteer to be scheduled much less often than he otherwise would be because he can only be scheduled with his family members and his family members may not be able to be scheduled as often as he should be.
- One of the volunteers was scheduled more or less often in past schedules and the scheduler is compensating by scheduling him less or more often in this schedule. These slight imbalances that occur between schedules are normal. You can view a cumulative total of assignments given including any number of past schedules by using the appropriate controls in the View Ministry Distribution dialog. Any imbalances caused by this item will become negligible over time.
If there is an imbalance occurring in your schedules that you do not understand and none of the causes in the above list seem to fit the situation, choose "Send Data Files to Tech Support..." from the Help menu at the top of the schedule that contains the imbalance. We will review your database, configuration, and schedule in our lab, determine what is causing the imbalance, and then respond with an explanation and most likely a quick solution. Please note that it is important when you send us your files to describe the problem in as much detail as possible. At a minimum your message should state which ministers are involved, how you would expect them to be scheduled, and how they are actually being scheduled.