Why can’t the “Auto Detect” button find my church management program database?


The “Auto-Detect” button during the synchronization process is designed to easily locate your church management database.  In some cases, for example if you are storing your church management database in a location other than the default folder, MSP will not be able to find this file for you.  This is most common with churches that store the database on a shared drive or network folder.  Another reason could be that the computer or user account you are using does not have the necessary privileges to access the database for your church management program.   In either case, if you are unsure about the location of your data or your privileges, it is best to first contact the IT person for your church.  You can also contact our support team and we are more than happy to help try to locate your database with you.

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