Volunteers lose their login info? Send it to them easily!


If a volunteer forgets their Web Terminal login information, use MSP's preconfigured email template to send it to them. The template already has the necessary tokens in place, making dealing with those "I forgot my username!" emails a breeze!

  1. From MSP's Announcements pane, click on the "+" button in the upper right, hover your cursor over "Templates" in the drop-down menu, and select "Preconfigured".
  2. Next, select the "Send User Login" template if they are a new volunteer or the "Reset User Password" template if they need to reset their password. 
  3. At the top of the email in the "To" area, click the "x" next to "All volunteers", then begin typing the name of the volunteer you wish to add and select their name from the drop-down list that will appear when you begin typing.

NOTE: The email templates are fully customizable. We recommend personalizing the message by updating the text!

Alternatively, our system can send your volunteers their missing login info automatically. Just tell volunteers to click the "Forgot?" link on the Web Terminal Login page.

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