What options do I have to fix a mistake I made in my database or schedules?

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If you accidentally deleted or changed something in your database and you need to get it back, you have a few options: 

 

We can restore your database/schedule back to a specific date and time. (Disaster Recovery only available in the Plus edition)

You let us know the date and time you want things restored to, and we take care of it. 

Pros: 

  • If you know when the unwanted change was made, we can go to the minute before that and restore the schedule exactly as it was. 

Cons: 

  • If you don't know exactly when it was, we have to guess and might go back further than necessary. 
  • You will have to manually reapply any changes that have come in since the backup by first exporting all web forms and a copy of the current schedule. 
  • It does take about 24 hours for our programmers to accomplish this. 

 

You can restore from a backup on your machine. 

Each time you open and close MSP, a new local backup is created on that machine. 

Pros: 

Cons: 

  • You will have to manually reapply any changes that have come in since the backup by first exporting all web forms and a copy of the current schedule. 
  • We cant be as specific with the date and time we back up to as we could with the first option. 
  • If a schedule was entirely deleted from the Schedules tab, this option will not work. 

 

You can manually restore the lost schedules if you have a paper copy. 

If you printed out a copy of the schedule before the services were deleted, you can go back in and manually reenter them with the assigned volunteers. 

Pros: 

Cons: 

  • Not possible if you don't have a paper copy. 
  • Depending on how many services and volunteers were effected, and how long your schedule is, this may take longer than one of the other two options. 
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