What options do I have to fix a mistake I made in my database or schedules?

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If you accidentally deleted or changed something in your database and you need to get it back, you have a few options: 

 

We can restore your database/schedule back to a specific date and time. (Plus edition only)

You let us know the date and time you want things restored to, and we take care of it. 

Pros: 

  • If you know when the unwanted change was made, we can go to the minute before that and restore the schedule exactly as it was. 

Cons: 

  • If you don't know exactly when it was, we have to guess and might go back further than necessary. 
  • You will have to manually reapply any changes that have come in since the backup by first exporting all web forms and a copy of the current schedule. 
  • It does take about 24 hours for our programmers to accomplish this. 

 

You can restore from a backup on your machine. 

Each time you open and close MSP, a new local backup is created on that machine. 

Pros: 

Cons: 

  • You will have to manually reapply any changes that have come in since the backup by first exporting all web forms and a copy of the current schedule. 
  • We cant be as specific with the date and time we back up to as we could with the first option. 

 

You can manually restore the lost schedules if you have a paper copy. 

If you printed out a copy of the schedule before the services were deleted, you can go back in and manually reenter them with the assigned volunteers. 

Pros: 

Cons: 

  • Not possible if you don't have a paper copy. 
  • Depending on how many services and volunteers were effected, and how long your schedule is, this may take longer than one of the other two options. 
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